Company
Built at the point where systems collide
Sonic began inside support coordination, where the practical difficulty of connecting participants, providers, plan managers, government, health, housing, family, funding and service systems is a daily problem rather than a strategy slide.
Our story
From one hard problem to the layer underneath it
Human-services coordination sits between everything. A coordinator often holds the relationships that no single system holds: the person and their family, the providers supporting them, funders, health services, housing, government and community systems.
Sonic started by structuring that work. Making practice consistent, capturing evidence as it happened, and giving providers a defensible account of what they did and why.
It became clear that the structure being built was not specific to support coordination or the NDIS. The same problem exists wherever a person crosses organisational boundaries in human services, and the same underlying architecture can help solve it.
Sonic is now expanding that insight into broader human-services infrastructure, while the real-world implementations that helped prove the model continue running in production.
How we work
What Sonic optimises for
Industry-led
Built from operating inside human services, not from technology theory applied from the outside.
Structural, not superficial
We look for the structural problem underneath a workflow complaint, because that is the one worth solving once.
Safe by construction
Security, privacy, governance and risk are design inputs. In this sector they are not features you add later.
Human-centred
Technology exists to improve continuity, decisions and outcomes around people. Everything else is implementation detail.
Leadership
The people behind Sonic
Sonic is led by people who have built and run services inside the systems the company is now connecting.
Shaughn O'Donoghue
Enterprise & Operations
Shaughn O’Donoghue has more than 30 years’ experience across disability services, government, governance and support coordination. As owner/director of Sunshine Specialist Supports, he brings deep operational expertise in person-centred service delivery, team leadership and sustainable support models. His extensive frontline, management and business experience has directly informed the practical design, workflows, service logic and ongoing development of Sonic Software.
LinkedIn profile
Mary Ingerton
Corporate & Ecosystems
Mary Ingerton has more than 20 years’ experience across human services, government and the private sector. Her background spans frontline practice, team leadership, business operations, strategy and growth, with a strong focus on quality and improvement. As General Manager of Support Coordination Academy, she has worked with support coordination organisations across Australia to strengthen practice and outcomes. Her sector knowledge and commercial experience have helped shape Sonic Software’s strategy and market direction.
LinkedIn profile
Nic Farman
Technology & Innovation
Nic Farman brings extensive experience across software development, digital platforms, SaaS, online business and technology-led service delivery. He has founded and managed multiple technology businesses, led full-stack software and database-driven platform development, and built digital systems across training, recruitment and business services. At Sonic Software, Nic leads technology strategy, platform architecture, security and product development, translating complex operational needs into practical, scalable software.
LinkedIn profile
Security and governance
Enterprise expectations, met by design
Sonic works with sensitive information in regulated settings. The statements below reflect current status and are reviewed before every release.
Secure by design
Security is a design principle rather than a later addition. Access, evidence and data handling are considered when a workflow is specified, not after it ships.
Encryption in transit and at rest
Sonic systems use encryption in transit and at rest where supported by the current production architecture.
Role-based access control
Role-based access, multi-factor authentication and least-privilege controls are applied where applicable to the product and its users.
Documented incident response
Documented incident response, backup and recovery processes sit behind the platform, with governance reviewed as the business grows.
Australian hosting
Sonic runs on Google Cloud with Cloudflare, hosted in Australia for the products where that claim is current.
Privacy and data handling
Sonic works with sensitive information in regulated settings. Data handling, retention and disclosure follow documented policy rather than case-by-case judgement.
For a copy of Sonic's current security documentation, contact us and we will route your request to the right person.
Traction
Where the model has been proven
Sonic built and tested this model inside the NDIS, one of the most complex regulated human-services environments in the world.
1,000+
support professionals
16,000+
people supported
Millions
of workflow and evidence records
Investors
Open to strategic and financial partners
Sonic is open to strategic and financial partners who can contribute industry leverage as well as capital, particularly where a partner can accelerate adoption, distribution or integration.
The market shift
Human-service systems are increasingly expected to work around the whole person rather than around a single sector, provider or software boundary. That creates demand for continuity, shared context, safety and evidence.
The infrastructure thesis
The opportunity is not another vertical platform. It is the layer that lets specialised systems keep their specialisation while sharing context.
Proven in a hard environment
Sonic built and operates production software inside the NDIS. Its regulatory, operational and commercial complexity provides a strong proving environment for broader human services.
Cross-sector expansion
A new sector is primarily a Standards Pack, terminology, rules and evidence model rather than a new platform, making expansion a configuration problem rather than a rebuild.
Detailed commercial material is shared directly rather than published. Request investor information and we will respond with what is appropriate to your interest.
Investor enquiry
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Tell us who you are and what you would like to understand. Your enquiry goes to the Sonic business team.